Terms and Conditions
Last Updated: 18 October 2026
Welcome to Universal Aqua. These Terms and Conditions apply to your use of https://universalaqua.in and your enquiries concerning water purifiers, reverse osmosis (RO) systems, commercial water purification systems, water filtration products, RO membranes, spare parts, and related products.
By using our website or contacting us regarding our products, you agree to use the website lawfully and understand the terms described below.
1. About Universal Aqua
Universal Aqua is an independent reseller and supplier of selected water purification products.
Customers may contact us through phone, WhatsApp, or our website contact form to enquire about products, prices, specifications, availability, and purchase arrangements.
Universal Aqua operates independently and is not affiliated with, sponsored by, or officially authorised by the manufacturers whose brands may be mentioned on this website, unless expressly stated otherwise for a specific and verifiable arrangement.
Brand names and trademarks belong to their respective owners and are used only to identify relevant products.
2. Product Enquiries
Information on our website is intended to help customers explore available water purification products.
You may enquire about domestic RO water purifiers, commercial RO systems, water filtration systems, water softeners, membranes, spare parts, and other products offered by Universal Aqua.
Submitting an enquiry does not automatically constitute a confirmed order or guarantee that the requested product is available.
3. Product Information and Specifications
Product specifications, technical details, images, descriptions, filtration technologies, and other information may vary by manufacturer and model.
Customers should verify the exact model, included components, technical specifications, and intended application before confirming an order.
Product suitability depends on factors including incoming water quality, operating conditions, and the manufacturer's documented recommendations. No product should be assumed to remove every contaminant or be suitable for every water source.
Where necessary, customers should obtain appropriate water-quality testing or professional advice.
4. Pricing and Quotations
Product prices, applicable taxes, delivery charges, installation charges, accessories, and other costs will be communicated or confirmed for the relevant product and order.
A quotation should be reviewed for its applicable product, price, inclusions, conditions, and validity, if a validity period is specified.
Please confirm the final amount payable and any additional charges before proceeding with a purchase.
We do not promise that every product is available at a fixed or permanently published price.
5. Product Availability
Products are arranged for supply subject to availability and confirmation.
Availability may depend on the supplier, manufacturer, model, stock position, and other relevant supply conditions.
Universal Aqua will communicate the applicable availability and supply arrangements before confirming an order. An enquiry alone does not reserve stock.
6. Order Confirmation and Payment
Customers should confirm the product model, final price, payment arrangements, delivery details, installation requirements, and applicable warranty terms before proceeding.
The payment method and payment schedule may vary according to the specific order and will be communicated before the customer commits to the purchase.
Any advance payment, if applicable, should be made only after the relevant terms have been communicated and agreed upon.
A product enquiry should not be treated as a confirmed purchase unless the order has been accepted and the applicable arrangements have been confirmed.
7. Delivery and Installation
Delivery arrangements are confirmed individually for each order. Delivery areas, estimated timelines, shipping charges, and other conditions will depend on the applicable supply arrangement.
Installation availability and charges may vary by product. Installation will be discussed and confirmed before the order is finalised.
Please refer to our Shipping and Delivery Policy for additional information.
8. Cancellation and Refunds
Cancellation requests are considered on a case-by-case basis, taking into account the order status and the applicable purchase terms.
Where payment has been collected and a cancellation is approved, any applicable refund will be handled according to the confirmed refund terms and applicable law.
Please refer to our Cancellation and Refund Policy for further details.
Nothing in these Terms and Conditions is intended to exclude any consumer right or remedy that cannot lawfully be excluded.
9. Manufacturer Warranty
A manufacturer's warranty may be offered where applicable to the specific product.
Warranty coverage, duration, exclusions, and claim procedures are governed by the relevant manufacturer's terms.
Where a manufacturer's warranty is offered, claims are handled by the manufacturer or its designated warranty provider in accordance with the applicable terms.
Customers should verify the warranty details for the particular model before purchase. Do not assume that every product carries a manufacturer's warranty.
10. Intellectual Property and Trademarks
Website content created for Universal Aqua, including original text and design elements, should not be copied or used without appropriate permission.
Third-party brand names, logos, and trademarks remain the property of their respective owners. Their appearance on this website is intended to identify the relevant products and does not establish sponsorship, endorsement, partnership, or official authorisation.
11. Acceptable Use
You agree not to misuse the website, submit knowingly false enquiry information, attempt unauthorised access, interfere with website operation, or use the website for unlawful purposes.
We reserve the right to address misuse in accordance with applicable law.
12. Website Information and Changes
Product information and website content may be updated when necessary. Any material change to an accepted order will be handled in accordance with the applicable agreement and law.
We aim to provide accurate information, but customers should confirm product-specific details and purchase conditions before committing to an order.
13. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Any other limitation of liability must be interpreted consistently with applicable consumer protection laws and the rights of the customer.
14. Governing Law and Disputes
These Terms and Conditions are subject to the laws of India.
Any dispute will be addressed in accordance with applicable law and the relevant jurisdictional rules. Nothing in this section removes a consumer's statutory rights or the jurisdiction of a competent consumer forum.
15. Changes to These Terms
We may revise these Terms and Conditions when our business practices or applicable legal requirements change. The latest version will be published on this page with the updated revision date.
16. Contact Universal Aqua
Business Name: Universal Aqua
Phone / WhatsApp: 09105290043
Website: https://universalaqua.in
Address: C-75, Mini Bypass Road, near GN City, Math Kamal Nainpur, Bareilly, Uttar Pradesh 243122, India.
Please contact us to confirm product availability, pricing, and purchase terms before placing an order.