Shipping and Delivery Policy

Last Updated: 18 October 2026

This Shipping and Delivery Policy explains how delivery arrangements are confirmed for products supplied by Universal Aqua.

Universal Aqua is an independent reseller and supplier of selected water purifiers, RO systems, commercial water purification products, filtration systems, membranes, spare parts, and related products.

1. Delivery Arrangements

Delivery arrangements are confirmed individually for each order.

Before confirming a purchase, customers should contact Universal Aqua to verify whether the requested product can be supplied to their location and to confirm the applicable delivery terms.

Delivery availability may depend on the product, supplier, destination, and specific order requirements.

2. Shipping Charges

Applicable shipping or delivery charges will be communicated during the quotation or order-confirmation process, where relevant.

Customers should confirm the total amount payable, including applicable product charges, taxes, delivery fees, and any other disclosed charges, before proceeding with the purchase.

Do not assume that delivery is free unless this has been expressly confirmed for your order.

3. Estimated Delivery Time

The estimated delivery timeline, where available, will be communicated during the order-confirmation process.

Actual delivery may depend on product availability, supplier dispatch, destination, transport arrangements, and other circumstances affecting fulfilment.

Any delivery estimate should be understood as an estimate unless a specific binding delivery commitment has been agreed upon.

If a material delay occurs, customers should contact Universal Aqua for an update.

4. Order Processing and Confirmation

An enquiry does not automatically confirm an order or reserve stock.

Before proceeding, customers should confirm the product model, price, payment arrangements, delivery destination, estimated delivery timeline, and other applicable conditions.

Delivery arrangements will be based on the details confirmed for the particular order.

5. Delivery Address

Customers should provide accurate delivery information when confirming an order.

If the delivery address needs to be changed after confirmation, please contact Universal Aqua as soon as possible. Any change will be subject to the status of the order and the feasibility of the revised delivery arrangements.

6. Receiving Your Product

Customers are encouraged to inspect the delivered package and product for visible damage, missing components, or an incorrect model as soon as reasonably possible.

If you notice an issue, contact Universal Aqua promptly and provide relevant details and supporting photographs, where available.

Any issue will be reviewed in accordance with the applicable purchase terms, manufacturer requirements, and consumer protection laws.

7. Installation

Installation availability and charges depend on the specific product and supply arrangement.

Before confirming an order, customers should ask whether installation is available, whether it is included in the quoted price, and whether additional charges apply.

Do not assume that installation is included unless this has been expressly confirmed.

8. Delivery Delays and Unforeseen Circumstances

Delivery may be affected by circumstances such as supplier delays, transport disruptions, severe weather, or other events beyond reasonable control.

If a delay affects your order, contact Universal Aqua to discuss the current status and any available next steps.

Any applicable statutory rights and agreed order terms remain unaffected.

9. Undelivered or Incorrect Orders

If a product has not arrived within the communicated estimated delivery period, or if you receive an incorrect product, please contact Universal Aqua with your order details and a description of the issue.

We will review the matter based on the confirmed order, available information, and applicable terms.

10. Contact for Delivery Enquiries

For delivery estimates, shipping charges, destination availability, or order updates, contact:

Business Name: Universal Aqua
Phone / WhatsApp: 09105290043
Website: https://universalaqua.in
Address: C-75, Mini Bypass Road, near GN City, Math Kamal Nainpur, Bareilly, Uttar Pradesh 243122, India.

Please confirm all relevant delivery details before completing your purchase.