Terms of Service & Official Legal Disclaimer
 

Please read the following disclaimer carefully before booking or utilizing any repair, maintenance, or installation services offered by Universal Aqua. By requesting our services, you acknowledge and agree to the terms outlined below.

1. Independent Third-Party Service Provider Notice

• Entity Status: Universal Aqua operates strictly as an independent, private, third-party service provider. We specialize in out-of-warranty repairs, filter replacements, and routine servicing for multi-brand water purification and reverse osmosis (RO) systems.

• Trademark & Brand Rights: All brand names, trade names, logos, registered trademarks, and model numbers (such as Kent, Aquaguard, Pureit, Livpure, Eureka Forbes, AO Smith, Havells, etc.) mentioned on our website, marketing materials, or service forms belong exclusively to their respective Original Equipment Manufacturers (OEMs).

• No Official Affiliation: Any reference to third-party brands or trademarks is made purely for identification and descriptive purposes to inform customers about the compatibility of our independent repair services. Universal Aqua is not an authorized dealer, franchisee, service partner, or officially affiliated entity of any OEM brand.

2. Warranty & Annual Maintenance Contract (AMC) Policy

• Out-of-Warranty Coverage Only: Our service center exclusively repairs and maintains water purifiers that are out of their original manufacturer warranty period or no longer covered under an active OEM contract.

• Non-Servicing of OEM Warranties: We do not perform repair or maintenance services on any unit currently covered under an active manufacturer's original warranty or an official OEM Annual Maintenance Contract (AMC).

• Risk of Warranty Voidance: If your water purifier is still within its manufacturer warranty period or under an active OEM AMC, hiring an independent service provider may void your coverage. Customers holding valid manufacturer warranties or active OEM contracts are strongly advised to contact the respective official brand customer care center directly for support. Universal Aqua assumes no liability for voided OEM warranties.

3. Model-Specific Pricing & Service Estimates

• Variable Cost Structure: Service charges, labor fees, replacement spare parts, and consumable filter costs (e.g., RO membranes, sediment cartridges, carbon blocks, booster pumps) vary depending on the specific make, model, age, water output capacity, and technical requirements of your purifier.

• Inspection & Quotation: Any price estimates provided over the phone, via messaging, or on our website are preliminary assessments. Final quotes are confirmed on-site by our technician only after a physical inspection of your system's components and raw water Total Dissolved Solids (TDS) levels.

• Spare Parts Usage: All replaced parts or consumable filters are charged as per the current model-specific price list and technical requirements agreed upon before commencement of service.

4.Finality of Service, Non-Returnable Parts, & No-Refund Policy

• Service Verification: Customers are required to inspect, test, and verify the functioning of their water purifier—including water flow rate, taste, leak prevention, and TDS levels—in the presence of the service technician upon completion of the job.

• Strict No-Refund / No-Return Rule: All completed service work, labor fees, technician visitation charges, installed spare parts, and consumed filter cartridges are strictly non-refundable and non-returnable.

• Finality of Transaction: Once the service job is completed, verified on-site, and payment is made, Universal Aqua will not entertain requests for cash refunds, part returns, or monetary exchanges under any circumstances.
  
  5. Service Availability Disclaimer:

• The office address listed on our website represents the primary Head Office of Universal Aqua. Our sales, installation, and maintenance services are extended across various major cities and regions.

• Please note:

• Service Coverage: Specific product availability, technician dispatch, and response times may vary depending on your city or regional location.

• Local Support: Local inquiries and service requests are routed from our head office to our designated regional representatives or service centers.

• Verification: To check whether direct service coverage or home installation is available in your pincode/city, please contact customer support before placing an order.