Cancellation and Refund Policy

Last Updated: 18 October 2026

This Cancellation and Refund Policy applies to enquiries and purchases involving Universal Aqua's water purifiers, RO systems, commercial water purification systems, water filtration products, membranes, spare parts, and related products.

Universal Aqua is an independent reseller and supplier. Product availability, payment arrangements, and fulfilment terms are confirmed individually for each order.

1. Product Enquiries and Order Confirmation

Submitting a product enquiry does not automatically constitute a confirmed order.

Before proceeding with a purchase, customers should confirm the product model, final price, payment arrangements, delivery details, installation requirements, and applicable warranty terms.

Any cancellation request will be considered with reference to the status of the relevant order and the agreed purchase terms.

2. Cancellation Requests

Customers who wish to cancel an order should contact Universal Aqua by phone or WhatsApp at 09105290043 as soon as possible.

Please provide the relevant order details and the reason for requesting cancellation.

Cancellation requests are reviewed on a case-by-case basis. The outcome may depend on whether the order has been confirmed, payment has been collected, dispatch has occurred, or other fulfilment arrangements have already been made.

Universal Aqua will communicate the decision and any applicable conditions to the customer.

Nothing in this policy is intended to remove any cancellation right available under applicable law.

3. Refund Eligibility

Where payment has been collected and a cancellation is approved, any applicable refund will be handled according to the confirmed purchase terms and applicable law.

The refund decision will take into account the circumstances of the cancellation, the order status, the amount paid, and any applicable legal requirements.

A refund will not be promised merely because an enquiry has been submitted. Where no payment has been collected, there is ordinarily no payment amount to refund.

Any advance payment or other amount collected will be handled in accordance with the applicable agreed terms and legal obligations.

4. Refund Amount

Where a refund is approved, the amount will be determined by reference to the payment collected, the approved cancellation, the applicable order terms, and any mandatory legal requirements.

Any deductions or charges must be supported by the agreed terms and applicable law. Customers should be informed of the refund amount and any applicable deductions before the refund is processed.

5. Refund Processing

If a refund is approved, Universal Aqua will communicate the applicable processing arrangements to the customer.

The actual processing time may depend on the payment method, payment provider, banking processes, and other relevant factors.

Website owner review: Add a specific refund-processing timeframe once your actual procedure has been decided and can consistently be followed.

6. Incorrect, Damaged, or Defective Products

If you receive a product that appears damaged, incorrect, incomplete, or defective, contact Universal Aqua promptly and provide the relevant order details and supporting evidence, where available.

The issue will be reviewed in light of the confirmed purchase, applicable manufacturer terms, and relevant legal requirements.

Depending on the circumstances and applicable rights, an appropriate remedy may include correction, replacement, repair, refund, or another legally available resolution.

Manufacturer warranty claims, where applicable, are governed by the relevant manufacturer's terms and handled by the manufacturer or its designated warranty provider.

7. Installation and Service Charges

Installation availability and charges are confirmed according to the specific product and supply arrangement.

If installation or another service has been separately agreed upon or provided, any cancellation or refund concerning that service will be assessed according to the confirmed terms and applicable law.

8. How to Request a Cancellation or Refund

To submit a request:

1. Contact Universal Aqua by phone or WhatsApp at 09105290043.

2. Provide your name and relevant order details.

3. Explain whether you are requesting cancellation, a refund, or assistance with a product issue.

4. Provide any relevant supporting information.

5. Allow Universal Aqua to review the request and communicate the next steps.

Please do not send unnecessary sensitive personal or payment information through public channels.

9. Statutory Rights

This policy is intended to explain Universal Aqua's current case-by-case approach to cancellation requests and refunds.

It does not exclude, restrict, or replace any consumer rights, remedies, or protections that apply under Indian law.

Where a legal requirement provides a customer with a right to cancellation, refund, replacement, repair, or another remedy, that requirement will take precedence over any inconsistent provision of this policy.

10. Changes to This Policy

Universal Aqua may update this policy when its business practices or applicable legal requirements change. The latest version will be published on this page with the updated revision date.

Any change will be subject to applicable law and will not override rights that have already accrued to a customer.

11. Contact Universal Aqua

Business Name: Universal Aqua
Phone / WhatsApp: 09105290043
Website: https://universalaqua.in
Address: C-75, Mini Bypass Road, near GN City, Math Kamal Nainpur, Bareilly, Uttar Pradesh 243122, India.

For cancellation requests, refund enquiries, or product-related concerns, contact us using the details above.